Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

We operate Monday-Saturday, 11:00am to 7:00pm excl. (Sunday and PH).

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Other questions

If your order has not yet been packed, you maybe be able to cancel an item or the entire order by sending an order cancellation request. When selecting the reason for contacting us choose cancel my order.

We ensure secure payment with Paypal & ShopifyPay.

Customer Support Whatsapp

Send a message

general@carstom.com